What information should I have ready?

To speed up your claim, gather as much detail about the incident as you safely can: Name, contact details and insurer for everyone involved Vehicle registrations, or make and model Photos of the damage and vehicle positions, if safe to take them Number of passengers in other vehicles, where they were sitting, and any injuries mentioned at the time Location of the incident and a simple diagram of what happened Names and contact details of any witnesses and attending police officers Any dashcam or phone footage, saved somewhere safe For theft, attempted theft, malicious damage or vandalism, also contact the police and ask for a crime reference number.

Make a claim.

Q: How do I claim for windscreen damage?

Call the ERS windscreen line on .

Claims on Roamly Carshare policies are handled by ERS, which underwrites the cover. Contact the ERS claims team as soon as it is safe to do so.

Contact the ERS claims team.

Tell ERS what happened and their claims team will take it from there.

Call 0330 123 5992Email ERS

Read the ERS claims guide (PDF)

What happens next.

ERS handles your claim from the first call until it is resolved.

Step 1

Report it to ERS.

Call or email ERS as soon as it is safe to do so, with what happened and any photos you have.

Step 2

Speak to a claims handler.

An ERS claims handler picks up your claim and tells you what they need from you.

Step 3

Get back on the road.

ERS manages the claim through to its resolution.

Questions about your claim.

What to do, what to have ready and who to call.

Contact ERS as soon as it is safe to do so. Call 0330 123 5992 or email fnol.motor@ers.com.

To speed up your claim, gather as much detail about the incident as you safely can:

Name, contact details and insurer for everyone involved
Vehicle registrations, or make and model
Photos of the damage and vehicle positions, if safe to take them
Number of passengers in other vehicles, where they were sitting, and any injuries mentioned at the time
Location of the incident and a simple diagram of what happened
Names and contact details of any witnesses and attending police officers
Any dashcam or phone footage, saved somewhere safe

For theft, attempted theft, malicious damage or vandalism, also contact the police and ask for a crime reference number.

Call the ERS windscreen line on 0345 602 3378.

Call ERS on 0330 123 5992 for an update.

If you think an accident was staged, report it to the ERS fraud line on 03300 535 892. Avoid making accusations at the scene.

ERS, which operates as Syndicate 218 at Lloyd's, managed by IQUW, underwrites Roamly Carshare in the UK and handles claims. Roamly UK Ltd arranges and administers the cover as an appointed representative of Richdale Brokers and Financial Services Ltd and does not underwrite.

Email service@roamly.co.uk about an existing policy, support@roamly.co.uk for general enquiries, or complaints@roamly.co.uk to make a complaint.

Still need answers?

Call ERS on 0330 123 5992.